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// support
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Tecmetrics recognizes that your business requires maximum uptime, with trouble free operation. To keep your business working at its optimum, Tecmetrics provides
a proactive monitoring and support agreement, which is catered to your businesses size. Our TEC (Tecmetrics Essential
Care) program, allows your company to avoid system failures by constantly staying on top of your I/T infrastructure. Our standard TEC support package includes:
- Support for and maintenance of all workstations and servers and associated software
- Maintain appropriate critical updates and patch levels
- Create and maintain all documentation associated with environment
- Manage logs, backups, user issues, virus protection, hardware, software, network equipment, RAS/VPN connections, remote users
- Manage critical services, systems and data to maximize uptime
- Network, server and workstation performance and disk space
- Manage and maintain associated firewalls, routers and internet connections to maximize uptime
- 24 x 7 Workstation/Server monitoring
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// tecmetrics // 15280 addison road suite 215 // addison, texas 75001 // p 214.269.2600
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